Privacy Policy

Restorative Pathways Counseling, LLC (“RPC,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information through our website, communication systems, and text messaging (SMS) services.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website, contact us, or communicate with us via phone, email, or SMS:

  • Name, phone number, email address, and other contact details you provide

  • Information related to appointment requests, inquiries, or services

  • Technical data such as IP address, browser type, and site usage patterns (via cookies or analytics tools)

  • Any information you voluntarily submit through forms or text messages

We do not collect or store any clinical or Protected Health Information (PHI) through our public website. PHI is managed solely through our secure, HIPAA-compliant systems (see our Notice of Privacy Practices for details).

2. How We Use Personal Information

We use collected information for purposes such as:

  • Responding to your inquiries or appointment requests

  • Sending service-related messages (e.g., appointment confirmations or reminders)

  • Providing updates about our services, programs, or office policies

  • Improving our website, communication systems, and client experience

  • Meeting legal or regulatory requirements

3. Text Messaging (SMS) Communications

When you opt in to receive text messages from RPC, we may send you appointment reminders, updates, or other service-related messages.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

Your SMS consent applies only to communications from RPC and will not be shared with third parties or affiliates.

4. How We Share Information

We do not sell or rent your personal information.
We may share limited information only as needed for the following purposes:

  • With service providers who assist in operating our website or communication systems (e.g., hosting, analytics, or SMS delivery vendors such as RingCentral)

  • As required by law, regulation, or court order

  • To protect the rights, safety, and property of RPC, our clients, or others

All vendors who process data on our behalf are required to maintain confidentiality and comply with applicable privacy and security standards.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your information. While we use secure technologies and reputable service providers, no system is completely immune to risk. If you have concerns about transmitting sensitive information electronically, please contact us directly by phone.

6. Your Choices

You may:

  • Opt out of SMS messages by replying STOP.

  • Request correction or deletion of personal information we hold about you (where applicable).

  • Limit cookies or analytics tracking through your browser settings.

For information on your health record and privacy rights as a client, please review our Notice of Privacy Practices.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Restorative Pathways Counseling, LLC
Attn: Practice Manager – Kenzie Bennett
Phone: (740) 214-6443
Email: kenzie@restorative-pathways.com
Address: P.O. Box 3103 Zanesville, OH 43702-3103

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review this page periodically for updates.

Effective Date: 11/07/2017
Last Updated: 10/23/2025