What We Accept
We want getting started to feel clear and manageable. Below you’ll find our payment options, insurance information, and what to expect when it comes to fees and billing.
-
We are in-network with select insurance providers and will verify your benefits prior to your first appointment. Coverage varies by plan, and you may be responsible for copays, coinsurance, or deductibles.
Our team will help you understand your estimated out-of-pocket costs so there are no surprises. We submit claims on your behalf and will communicate clearly about any balances that remain your responsibility.
-
Some clients choose to pay privately for simplicity, flexibility, or privacy. Self-pay allows you to access services without insurance requirements or diagnosis reporting.
We are transparent about our rates and will discuss fees with you before services begin so you can make an informed decision about your care.
-
If we are not in-network with your insurance plan, you may still be eligible for reimbursement through out-of-network benefits. We can provide documentation (often called a superbill) for you to submit directly to your insurance company or we can submit claims on your behalf.
We encourage you to contact your insurer to understand your out-of-network coverage and reimbursement rates.
-
We understand that financial circumstances vary. Our sliding fee scale offers reduced rates based on household income and financial need.
If cost is a concern, we encourage you to discuss options with our team — we are committed to helping you explore what may be possible.
Jaden Kimble, Billing Coordinator
What to Expect
Benefit Check
You will submit your insurance information when you fill out your intake paperwork after getting scheduled. We use the information you provide to check your coverage and give you an estimate of any out-of-pocket expenses.
Session Payment
Your session will be invoiced by midnight on the day of your appointment. Our Billing Coordinator will process your payment for each session at the time of service or within 1 business day using the card you store on file.
Claims Submission
We submit insurance claims for your services. Claims can take 30-90 days to resolve with your insurance company. You will receive an explanation of benefits from your insurance company.
Frequently Asked Questions
Have Questions?
We know insurance and billing can feel confusing. Here are answers to some of the most common questions we receive.
-
We verify benefits for every client before services begin and will review your estimated copay, deductible, or coinsurance responsibility with you.
You’re also welcome to contact your insurance provider directly for additional details about your specific plan. If anything is unclear, our team is happy to help you navigate it.
-
Yes. We accept Medicaid and Medicare through a variety of participating plans.
If you’re unsure whether your specific plan is accepted, our team can confirm coverage during the intake process.
-
Yes. We accept HSA and FSA cards, as well as most major credit and debit cards.
If you need documentation for reimbursement or tax purposes, we can provide detailed receipts upon request.
-
We require at least 24 hours’ notice to cancel or reschedule an appointment in order to avoid a cancellation fee.
We understand that emergencies and unexpected situations occur, and we strive to approach these circumstances with fairness and understanding. Cancellation fees are not charged to Medicaid clients.
-
If a balance remains on your account, our billing coordinator will reach out to discuss options.
We are committed to working collaboratively with clients to develop a reasonable plan whenever possible. Open communication helps us find solutions that feel manageable.
